Inspired by the wings of the Bennu phoenix which was a sacred bird in ancient Egypt symbolizing resurrection, our Bennu earrings are handcrafted in brass and plated with a wear resistant layer of 24k gold.
Size Height 6.4cm x width 2.5cm
All our pieces are delicately hand crafted, meaning that their colour and shape may slightly vary.
Insert return Policy here
Returns
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we cannot offer you a refund.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase along with a withdrawal form (format below) , you should send us the form to contact@bastetstore.com and we will send you further instructions to process your return.
You will be responsible for paying for your own shipping costs for returning your item.
If you are shipping an item over EGP 1,000, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
There are certain situations where only partial refunds are granted:
– Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Withdrawal form
(1) Delete as appropriate.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Please note that shipping costs are nonrefundable.
Late or missing refunds
If you have not received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you have done all of this and you still have not received your refund yet, please contact us at contact@bastetsore.com.
Sale items
Sales items will be refunded at sale price at the time of purchase.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@bastetsore.com and we will send you further instructions to process your exchange.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Reviews
There are no reviews yet.